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| Patent # | Description |
|---|---|
| 2018/0249011 |
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER
AGENTS A system and method for establishing contact between a customer contact center agent and a customer based on customer availability information. A plurality of... |
| 2018/0249010 |
OPTIMIZING CHANNEL SELECTION FOR CUSTOMER CARE A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used... |
| 2018/0249009 |
ACD SYSTEM, INCOMING-CALL ORDER NOTIFICATION METHOD, AND NON-TRANSITORY
COMPUTER READABLE MEDIUM In an ACD system according to the present disclosure, when an ACD apparatus -having a function of automatically assigning incoming telephone calls for... |
| 2018/0249008 |
Automatic Tree System for Dialing Businesses and Associated Methods A computer executable program is described that allows a user to circumnavigate entities' phone trees without having to stay on the phone. The program works by... |
| 2018/0249007 |
Communication Termination Using Hunt Groups and Implicit Registration When authorized, a user of a computing device, such as a smart phone, may associate a telephone number that is assigned to a computing device with other... |
| 2018/0249006 |
SYSTEM AND METHOD FOR PROCESSING AN AUTOMATED CALL BASED ON PREFERENCES
AND CONDITIONS A system can be operable to receive an automated call from a communications device, determine whether preferences associated with a called party identity), is... |
| 2018/0249005 |
SYSTEM AND METHOD FOR IDENTIFYING, AUTHENTICATING, AND PROCESSING AN
AUTOMATED CALL A system can be operable to receive a call from a communications device and identify whether the call is an automated call (e.g., robocall) from an automated... |
| 2018/0249004 |
REAL-TIME COMMUNICATIONS APPLICATION Embodiments include a client device configured for telephone communications and including an application or software that configures the client device to, in... |
| 2018/0249003 |
PROVISION OF CONTENT DATA TO CALLEE A solution according to the invention relates to a method for determining a communication channel for providing content data in a context of call setup from a... |
| 2018/0249002 |
SELECTING AUDIO PROFILES A computer-implemented method to select a user profile is disclosed. The method may include obtaining, from a first device, a communication attempt at a user... |
| 2018/0249001 |
SYSTEMS AND METHODS FOR ESTABLISHING A DIAGNOSTIC TRANSMISSION MODE AND
COMMUNICATING OVER THE SAME Upon detection of a trigger, such as the exceeding of an error threshold or the direction of a user, a diagnostic link system enters a diagnostic information... |
| 2018/0249000 |
MOBILE TERMINAL AND METHOD OF OPERATING THE SAME A mobile terminal and a method of operating the mobile terminal are provided. The mobile terminal includes a sensor configured to sense a motion of the mobile... |
| 2018/0248999 |
APPLICATIONS, METHODS, AND SYSTEMS FOR PREVENTING A MOBILE DEVICE USER
FROM OPERATING FUNCTIONS OF A MOBILE... A computer application for preventing a mobile device user from operating a mobile device while operating a motor vehicle. The computer application determines... |
| 2018/0248998 |
SYSTEM, A COMPUTER READABLE MEDIUM, AND A METHOD FOR PROVIDING AN
INTEGRATED MANAGEMENT OF MESSAGE INFORMATION A mobile device including a voice call management part configured to manage a voice call, a text message management part configured to manage text messages... |
| 2018/0248997 |
Displaying Information About Files Stored in a Plurality of Storage
Devices A mobile device with a unified media-centric user interface is provided. In one embodiment, the user interface contains one or more of the following features:... |
| 2018/0248996 |
METHOD FOR PROVIDING A CUSTOMIZED USER INTERFACE FOR GROUP COMMUNICATION
AT A COMMUNICATION DEVICE A method for providing a customized user interface for group communication at a communication device is provided. An electronic processor determines a list of... |
| 2018/0248995 |
INTUITIVE COMPUTING METHODS AND SYSTEMS A device senses audio, imagery, and/or other stimulus from a user's environment, and acts autonomously to fulfill inferred or anticipated user desires. In one... |
| 2018/0248994 |
APPARATUS AND METHOD FOR TRANSMITTING AND RECEIVING MULTIMEDIA DATA BY
USING NFC An electronic device, method, and non-transitory computer readable storage medium for sending a multimedia file are provided. The electronic device includes a... |
| 2018/0248993 |
HANDHELD CONTROLLER FOR A MOTORIZED WHEEL A system for controlling the operation of a motorized wheel including a controller configured to control the operation of a motor for driving the motorized... |
| 2018/0248992 |
Communication Event Transfer Method and Apparatus, Communication Event
Processing Method and Apparatus, and... A communication event processing method includes obtaining, by a first terminal, a use status of the first terminal and a use status of a second terminal. The... |
| 2018/0248991 |
MOBILE TERMINAL The present invention provides a mobile terminal and a method for controlling the mobile terminal. According to the present invention, when a change in the... |
| 2018/0248990 |
SMART WATCH AND METHOD FOR UNLOCKING THE SAME Provided herein may be a smart watch. The smart watch may include a display device configured to display an image; a bezel disposed on the perimeter of the... |
| 2018/0248989 |
VIRTUAL TELEPHONY ASSISTANT Examples are disclosed for screening an inbound telephony call to a called party. At a communications server, an inbound telephony call intended for a called... |
| 2018/0248988 |
WIRELESS HEADSET A wireless headset comprising a sound transducer, said sound transducer and a wireless power receiver. The sound transducer comprises a sound transducer coil... |
| 2018/0248987 |
MOBILE TERMINAL A mobile terminal is disclosed. The mobile terminal includes a body; a body hole formed in the body, the body hole communicating an inside and an outside of... |
| 2018/0248986 |
PRIVATE ETHERNET OVERLAY NETWORKS OVER A SHARED ETHERNET IN A VIRTUAL
ENVIRONMENT A system for private networking within a virtual infrastructure is presented. The system includes a virtual machine (VM) in a first host, the VM being... |
| 2018/0248985 |
Load Balancing and Session Persistence in Packet Networks A node may generate a data packet comprising an Internet Protocol (IP) header and a destination options extension header (DOEH). The DOEH may comprise one or... |
| 2018/0248984 |
METHOD AND DEVICE FOR ESTABLISHING MULTIPATH NETWORK CONNECTIONS According to an embodiment a method is disclosed for establishing a Multipath TCP connection comprising a first and second TCP connection between a client and... |
| 2018/0248983 |
METHODS AND APPARATUS FOR AGGREGATING NETWORK ACCESS WITHIN A SINGLE
UNIFIED PLATFORM FOR A MYRIAD OF DEVICES Apparatus and methods for a single Internet of Things (IoT) and Industrial IoT (IIoT) unified platform. In disclosed embodiments, a protocol stack for an... |
| 2018/0248982 |
SECURE TACTICAL NETWORK A tactical network comprises a plurality of assets, at least some of the assets grouped into sub-groups. The assets within each subgroup communicate with each... |
| 2018/0248981 |
ENHANCED PERSONAL CARE SYSTEM EMPLOYING BLOCKCHAIN FUNCTIONALITY An apparatus is provided including a personal care display device having connection ports and a remote central server device arrangement. The personal care... |
| 2018/0248980 |
PROVIDING PROCESS VALUES IN A PROCESS SYSTEM HAVING A REAL-TIME
REQUIREMENT In automation-engineering installations, there is a need to exchange process information between different devices. For this, OPC Unified Automation (OPC UA)... |
| 2018/0248979 |
METHOD AND SYSTEM OF IDENTIFYING AN ACCESS REQUEST OF AN APPLICATION ON A
MOBILE DEVICE IN A TELECOMMUNICATION... The invention is concerned with a method and system for identifying access request of an application on a mobile device in a telecommunication network. The... |
| 2018/0248978 |
Methods and Systems for Personalizing User Experience Based on Personality
Traits An electronic device associated with a media-providing service has one or more processors and memory storing instructions for execution by the one or more... |
| 2018/0248977 |
SELECTIVE DISTRIBUTION OF MESSAGES IN A PUBLISH-SUBSCRIBE SYSTEM A method includes receiving a first query instruction input from a first client device via a graphical user interface, wherein the first client device is... |
| 2018/0248976 |
Methods and Systems for Session Clustering Based on User Experience,
Behavior, and Interactions A server system divides respective groups of a plurality of groups of sessions for multiple users of the media-providing service into respective pluralities of... |
| 2018/0248975 |
PROGRAMMING A DATA NETWORK DEVICE USING USER DEFINED SCRIPTS Exemplary embodiments for configuring a network device using user-defined scripts are disclosed. The systems and methods provide for a servicing node to... |
| 2018/0248974 |
SEAMLESS CONTEXT SWITCH Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for switching contexts in a browser-based application. In... |
| 2018/0248973 |
Method and System for Implementing Network Experience Shifting Using
Shared Objects Novel tools and techniques are provided for implementing network experience shifting using shared objects. In various embodiments, a network node in a first... |
| 2018/0248972 |
SYSTEM AND METHOD FOR AUTOMATED PERSONALIZATION OF AN ENVIRONMENT An electronic device configured to control an environment includes a communication unit and a processor. The communication unit is configured to communicate... |
| 2018/0248971 |
METHOD AND APPARATUS FOR RECEVING PROFILE BY TERMINAL IN MOBILE
COMMUNICATION SYSTEM A method for receiving profile information by a terminal in a communication system according to an embodiment of the present disclosure to solve the... |
| 2018/0248970 |
TIME-DEPENDENT MACHINE-GENERATED HINTING Embodiments seek to improve prefetch hinting using time-dependent, machine-generated hints. Some embodiments operate in context of client machines in... |
| 2018/0248969 |
METHOD AND APPARATUS FOR SECURE CONTENT CACHING AND DELIVERY The invention is directed to secure content delivery. A device (10) sends (4) a content request to a CP (14) identifying targeted content and a public key (K... |
| 2018/0248968 |
REMOTE ACCESS GATEWAY CONFIGURABLE CONTROL SYSTEM A remote access gateway configurable control system. There may be a series of control commands to set or adjust a gateway device's running parameters and... |
| 2018/0248967 |
AIRBORNE DATA LIBRARY The disclosed subject matter includes, an airborne data library onboard an airborne platform, configured for automatic management of situation awareness data... |
| 2018/0248966 |
APPLICATION SERVICE CONTROL METHOD The present invention relates to methods, systems and computer program products for enhancing use of application services controlled by user-specific timing... |
| 2018/0248965 |
Methods and Systems for Personalizing Content in Accordance with
Divergences in a User's Listening History An electronic device accesses a listening history of a user of a media-providing service, and for each characteristic of a set of characteristics describing... |
| 2018/0248964 |
PROGRESS TRACKING FOR REQUESTS MADE THROUGH AN INTERMEDIARY A request intermediary processing system which implements techniques to allow tracking of responses to requests when there is an intermediary. In an... |
| 2018/0248963 |
CLIENT APPLICATION USER EXPERIENCE TRACKING Devices and methods for client application user experience tracking may include generating a user experience score based on tracked operation and user inputs... |
| 2018/0248962 |
Social Network System and Method Based on User Selected Geographic
Locations A novel system and method for establishing a social network based on user selected geographic locations. In a preferred embodiment, a registered user selects... |
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