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Patent # Description
US-9,894,211 Techniques for enhanced call routing for groups
Various embodiments are directed to techniques for enhanced call routing for groups. Some embodiments are particularly directed to a connection manager that can...
US-9,894,210 Adjustable dual-tone multi-frequency phone system
Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for providing an adjustable dual-tone multi-frequency (DTMF)...
US-9,894,209 System for scheduling routing rules in a contact center based on forecasted and actual interaction load and...
A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at...
US-9,894,208 Connection routing system
According to an example, connections may be routed in a contact center by determining if a current connection from a customer terminal to the contact center is...
US-9,894,207 Stage-wise analysis of text-based interactions
The stages of an interaction between a potential customer (the user) and a sales representative (the agent) during a sales interaction are identified to...
US-9,894,206 On-topic monitor
Contact centers comprise agents, human and automated, interacting with customers over a network to accomplish an objective for the interaction. While a blunt,...
US-9,894,205 Measuring contact center agent effectiveness using a predictive model
An agent's performance is measured using a predictive model calculating an expected probability of success for each outbound communication, such as a call,...
US-9,894,204 Pacing outbound communications that generate inbound communications
Various embodiments of the invention provide methods, systems, and computer program products for pacing outbound communications that generate inbound...
US-9,894,203 Prioritize contact numbers of customers in real time
A microprocessor executable contact manager operable to determine, for selected different types of customer communication devices, a likelihood of contacting...
US-9,894,202 Method for automated handling of outbound contacts requiring assured connection to a live agent
A system for assuring agent connection for outbound calls placed in an automated outbound calling campaign includes an outbound dialing server, a digital data...
US-9,894,201 Ongoing text analysis to self-regulate network node allocations and contact center adjustments
Contact center agents are often presented work items utilizing voice, video, and text. Text messages are often processed concurrently with other text or...
US-9,894,200 Method and apparatus for storing phone number, and method and apparatus for dialing phone number
A method and an apparatus for dialing a phone number, where the method for dialing the phone number includes obtaining, by a communications terminal from a...
US-9,894,199 Systems and methods for authenticating a caller at a call center
A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more...
US-9,894,197 Tracking management system for devices
A method and computer system for managing data consumption for a device. A processor unit detects a trigger event for the device. The processor unit sends a...
US-9,894,196 Category-based fence
Techniques of category-based fence are described. A category-based fence can correspond to a group of signal sources instead of a point location fixed to...
US-9,894,195 Mobile terminal and method for the mobile terminal to automatically answer an incoming call
A mobile terminal and a method for the mobile terminal to automatically answer an incoming call are disclosed. Firstly when there is an incoming call for the...
US-9,894,194 Mobile device
Mobile devices such as mobile phones typically have two speakers, one for use in a hand-set mode and one for use in a hands-free mode. A mobile device (1100) is...
US-9,894,193 Electronic device and voice controlling method
A method of controlling an electronic device by voice of user includes establishing a central control tree for the electronic device. User voice is obtained and...
US-9,894,192 Case with interchangeable back plate
A protective case is configured to receive a mobile device and to magnetically attach to another article and includes a front face mechanically connected to a...
US-9,894,191 Mobile terminal
A mobile terminal comprises: a case having an electric mounting portion with electronic components installed therein and having an ear jack holder part on the...
US-9,894,190 Activating carrier aggregation based on application layer information
A device may identify application layer information for content to be provided to a user device. The device may determine, for the user device, a priority for...
US-9,894,189 Method and apparatus for network communication using a physical layer (PHY) data frame having a PHY header that...
In a disclosed embodiment, a method for communication in a network includes receiving, at a first device registered to the network, a physical layer (PHY) frame...
US-9,894,188 Packet data restoration for flow-based forwarding element
Some embodiments provide a method for preserving temporary storage values of a packet processed by a managed forwarding element (MFE. While processing a packet...
US-9,894,187 Methods and arrangements for short beacon frames in wireless networks
Embodiments provide a new short beacon frame format and its operation with full beacon frame transmissions for wireless communications devices. Many embodiments...
US-9,894,186 Simplified notification of network triggered reporting--wireless access node (e.g., BSS) and method
A first Core Network (CN) node (e.g., Gateway GPRS Support Node), a second CN node (e.g., Serving GPRS Support Node) and a wireless access node (e.g., Base...
US-9,894,185 System and method for condition-based application logic shifting between a client and a server
A system for condition-based application logic shifting between a client and a server uses a stub generator, a function processor, and a client stub. Both the...
US-9,894,184 System, method and computer program product for smart upload automation
Systems, methods, and computer program products for smart upload automation in which actions are automatically performed on a set of digital assets against a...
US-9,894,183 Device and method for controlling remote procedure call
Controlling a remote procedure call from a client computer to a server computer, the client computer extracts a periodic remote procedure call from among a...
US-9,894,182 Extensions to standard diameter routing
Various exemplary embodiments relate to a Diameter Routing Agent (DRA) for processing a Diameter message, the DRA including: a rule storage configured to store...
US-9,894,181 Internet-wide scheduling of transactions
A method and system for distributing content on a network through network-wide transactions is disclosed. The method and system monitors the network using...
US-9,894,180 Device, device management apparatus, relay apparatus, and terminal apparatus that are connected with content...
A device is provided that is connected with a content centric network. The device includes a request reception unit that receives a request packet that requests...
US-9,894,179 Electronic device and coordination device and method for implementing coordinated transmission between the same
The invention discloses an electronic device and a method and device for implementing coordinated transmission between electronic devices. The electronic device...
US-9,894,178 Leveraging social networks in physical gatherings
Embodiments of the present invention provide methods, computer program products, and systems for leveraging social networks in physical gatherings. Embodiments...
US-9,894,177 System and method for device management using a social network
A method is provided for managing a social network of devices. The method provides a non-transitory memory, a network interface, and a social network...
US-9,894,176 Centralized selection of peers as media data sources in a dispersed peer network
A multi-source peer content distribution system transfers content files from multiple, distributed peer computers to any requesting computer. The content...
US-9,894,175 System and method for integrating a distributed in-memory data grid into a distributed caching system in a...
In accordance with an embodiment, described herein is a system and method for providing distributed caching in a transactional processing environment. The...
US-9,894,174 Finding and consuming web subscriptions in a web browser
A content syndication platform, such as a web content syndication platform, manages, organizes and makes available for consumption content that is acquired from...
US-9,894,173 System and method to determine the validity of an interaction on a network
A computer implemented method determines validity of web-based interactions. Web-based interaction data relating to a web-based interaction may be accessed. The...
US-9,894,172 Method and apparatus for location-based, just in time social networking
In one embodiment, the present disclosure is a method and apparatus for location-based, just in time social networking. In one embodiment, a method for...
US-9,894,171 Media exposure and verification utilizing inductive coupling
Examples disclosed herein collect a cookie at a first device based on media accessed via a web page at the first device, obtain user information from a second...
US-9,894,170 Social media with multi-level relationships
Disclosed herein is a framework for customizing multiple levels of relationships between entities in a social media network. In accordance with one aspect, n...
US-9,894,168 Locality based content distribution
A system and method for content distribution are provided. A content provider generates a network topology having one or more subnetworks made up of content...
US-9,894,167 Personally attended service notification based on temporal and spatial proximity
A computer system may notify a user about personally attended services satisfying temporal-spatial criteria. The computer system may use a user location and/or...
US-9,894,166 Registration method and system for common service entity
A registration method and system for a common service entity (CSE) relate to the field of machine type communication; solve the problem that a CSE registration...
US-9,894,165 Systems and methods for decentralized service placement in a resource pool
Exemplary methods for distributed multi-component service placement in a resource pool include utilizing a hierarchy of agents associated with computing...
US-9,894,164 Computing system with control mechanism and method of operation thereof
An computing system includes: a communication unit configured to receive a discovery request, including a client presence factor, having a scan pattern for...
US-9,894,163 Service request management methods and apparatus
A system, method, and apparatus for service request management are disclosed. An example method includes receiving service data from an information source and...
US-9,894,162 Communication protocols for an online content management system
In some embodiments, a client application at a client device can receive, from a browser application at the client device, a first message including a unique...
US-9,894,161 Method and CPE for promoting portal website based on MAC address
A method and CPE for promoting a portal website base on an MAC address are provided. The method includes: after a WAN connection is established successfully,...
US-9,894,160 Remote application connection sharing
One or more techniques and/or systems are disclosed for sharing a connection to a remote-based application running on a server. A plurality of client-side...
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